Returns, Exchanges, or Order Issues:
We understand that sometimes things don't work out when purchasing personal items online. You can return any item within 10 days of receiving it using any courier service of your choice, and we will refund the money to your original payment account. For orders older than 10 days, we are happy to offer an exchange service. Shipping fees are non-refundable. Please give us the opportunity to serve you better – our ultimate goal is to ensure your 100% satisfaction. If the item you ordered doesn't suit you or your everyday needs, please feel free to contact us by phone or email.
If you receive an incorrect or damaged item, please contact us before returning it. We often receive complaints from friends and neighbors about poor customer service and lack of follow-up. We greatly appreciate your feedback! Please feel free to contact us via email or phone – thank you very much!
Please note: Gift cards are non-refundable, but we are happy to provide you with store credit for future use.
You will receive your refund within four weeks of handing the package to the return carrier, but you may receive it sooner. This timeframe includes the shipping time for us to receive the return, the processing time after we receive the return (7-14 business days), and the time it takes your bank to process our refund request.
Please carefully package your return items. Store credit will only be issued if the item is damaged.
Contact Us:
For the fastest customer service response, please email us at 2020thmy@gmail.com.
If your return item is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
